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SIP 3.2 | July 2009 | 1725-12679-001 Rev. C User Guide for the Polycom® SoundPoint IP® 670 Phone

User Guide for the SoundPoint IP 670 Desktop Phone1 - 2Advanced Features of Your Phone on page 4-1. To add a SoundPoint IP Color Expansion Module to y

User Guide for the SoundPoint IP 670 Desktop Phone5 - 6To place a call using a SoundPoint IP Color Expansion Module Line Key:>>Press the assigne

Using the SoundPoint IP Color Expansion Module5 - 7For example, in the figure below, press the fourth Line Key to dial home.To assign a new speed dia

User Guide for the SoundPoint IP 670 Desktop Phone5 - 87. Press the Save or Cancel soft keys to accept or cancel changes.8. Press to return to the i

6 - 16Troubleshooting Your PhoneThis chapter contains general troubleshooting information to help you solve any problems you might encounter when you

User Guide for the SoundPoint IP 670 Desktop Phone6 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 670

Troubleshooting Your Phone6 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPoint IP 670 phone does

User Guide for the SoundPoint IP 670 Desktop Phone6 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you pre

Troubleshooting Your Phone6 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to the SoundPoint IP 670

User Guide for the SoundPoint IP 670 Desktop Phone6 - 6You turned off the ringer. Do one of the following:• During an incoming call, lift the handset,

Troubleshooting Your Phone6 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has bad contrast.Pow

Getting Started with Your Phone1 - 3• Phone Base• Network / Power Cable• Quick Start Guide and registration cardCheck this list before installation t

User Guide for the SoundPoint IP 670 Desktop Phone6 - 8AudioProductivity SuiteSymptom Problem Corrective ActionThere is no audio on the headset.The co

Troubleshooting Your Phone6 - 9Testing Phone HardwareYour system administrator may ask you to access a diagnostics menu on your phone to test your ph

User Guide for the SoundPoint IP 670 Desktop Phone6 - 10

Safety Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements applica

User Guide for the SoundPoint IP 670 Desktop PhoneSafety Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrant

Safety NoticesSafety Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is subject to

User Guide for the SoundPoint IP 670 Desktop PhoneSafety Notices - 4Safety and Compliance (continued)CE and VCCI MarkThis SoundPoint IP 670 SIP is mar

Safety NoticesSafety Notices - 5New Zealand TelepermitPolycom SoundPoint IP670 VoIP Telephone PTC 220/08/063PTC General Warning1. The grant of a Tele

User Guide for the SoundPoint IP 670 Desktop PhoneSafety Notices - 6

Index – 1IndexSymbols# key, page down shortcut 1–14* key, page up shortcut 1–14AAC power 1–4answering calls 3–4, 3–5, 5–6assembling your phone 1–3assi

User Guide for the SoundPoint IP 670 Desktop Phone1 - 4AC PowerTo connect the AC power:1. Connect the supplied network cable between the LAN jack on t

User Guide for the SoundPoint IP 670 Desktop PhoneIndex – 2Hhandsetanswering a call 3–5connecting 1–5illustration 1–2placing a call 3–3hands-free mode

IndexIndex – 3troubleshooting 6–1USB device 1–15using multiple lines 2–24voice mail 3–25placed call lists 2–12placing calls 3–2, 5–5playing back call

User Guide for the SoundPoint IP 670 Desktop PhoneIndex – 4

End-User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o

2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, au

refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside

Getting Started with Your Phone1 - 5To connect the PoE:• Plug the supplied network cable between the LAN jack on the phone and an available power and

User Guide for the SoundPoint IP 670 Desktop Phone1 - 62. Connect the headset (optional) to the headset jack on the back of the phone.Attaching the Ba

Getting Started with Your Phone1 - 7To attach the base as a desk mount:1. Place all cords in the recessed area above the modular jacks.2. Align the t

User Guide for the SoundPoint IP 670 Desktop Phone1 - 8To attach the base as a wall mount:1. Place all cords in the recessed area above the modular ja

Getting Started with Your Phone1 - 9Registering Your PhoneGenerally, your phone will be deployed with multiple other phones. In this case, your syste

User Guide for the SoundPoint IP 670 Desktop Phone1 - 10The features of your SoundPoint IP 670 phone are:Item Description1 Message Waiting IndicatorAl

Getting Started with Your Phone1 - 116Speakerphone Allows for hands-free communication during calls.7 Hands-free Microphone Picks up audio during han

© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

User Guide for the SoundPoint IP 670 Desktop Phone1 - 1214 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be a

Getting Started with Your Phone1 - 13Icons associated with the line keys appear on the graphic display and represent:Icon DescriptionRegistered line

User Guide for the SoundPoint IP 670 Desktop Phone1 - 14Before You Use Your PhoneUsing the Navigation KeysTo help you navigate menus and enter data, u

Getting Started with Your Phone1 - 15• Prompt text (for example, “Enter number”)• Time and date textThe following figures provide some examples:Using

User Guide for the SoundPoint IP 670 Desktop Phone1 - 16The USB port is on the back of your SoundPoint IP 670 as shown below:When you plug in the USB

2 - 12Customizing Your PhoneYou can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date, display contrast, and r

User Guide for the SoundPoint IP 670 Desktop Phone2 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• App

Customizing Your Phone2 - 34. Using and , scroll through the options under each of these selections.5. Press the Select soft key to confirm your c

User Guide for the SoundPoint IP 670 Desktop Phone2 - 4Changing the Backlight IntensityBacklight intensity on the SoundPoint IP 670 phone has three co

Customizing Your Phone2 - 52. Select Settings > Basic > Backlight Intensity.3. Select Backlight On Intensity.4. Use or to select high, medi

iiiAbout This GuideThank you for choosing the SoundPoint IP 670 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony f

User Guide for the SoundPoint IP 670 Desktop Phone2 - 69. Press the Ok or Cancel soft keys to accept or cancel changes.10. Press to return to the id

Customizing Your Phone2 - 7Selecting the Correct Headset for Electronic HookswitchThis feature allows you to answer your phone when you are using a h

User Guide for the SoundPoint IP 670 Desktop Phone2 - 84. Use and to select the desired ring type. To hear the selected ring type, press the Play

Customizing Your Phone2 - 94. Press the Select soft key.Text that appears on the graphic display will change to the language of your choice.5. Press

User Guide for the SoundPoint IP 670 Desktop Phone2 - 103. Use and to highlight the background you want. 4. Press the Select soft key.5. Press t

Customizing Your Phone2 - 112. Select Settings > Basic > Preferences > Label Color.Using the dial pad keys 1, 4, 7, and * change the red hue

User Guide for the SoundPoint IP 670 Desktop Phone2 - 12Adjusting the VolumePress to adjust receiver volume during a call. Pressing these keys in th

Customizing Your Phone2 - 13Managing ContactsYou can store a large number of contacts in your phone's local contact directory. Contact your syst

User Guide for the SoundPoint IP 670 Desktop Phone2 - 14Adding Contacts ManuallyTo add a contact to the local contact directory manually:1. Press . 2.

Customizing Your Phone2 - 158. (Optional.) Change the Ring Type and Divert Contact fields.These fields may be left blank.For more information on sett

User Guide for the SoundPoint IP 670 Desktop Phoneiv

User Guide for the SoundPoint IP 670 Desktop Phone2 - 164. Press to return to the idle display.Adding Contacts From the Corporate DirectoryTo add a

Customizing Your Phone2 - 172. Select Contact Directory.3. Use and to highlight the contact.You can also use the * key to page up and the # key t

User Guide for the SoundPoint IP 670 Desktop Phone2 - 18Placing Calls to ContactsTo place a call to a contact in the local contact directory:1. Press

Customizing Your Phone2 - 192. Select Contact Directory.3. Press the More soft key, and then the Search soft key.4. Using the dial pad, enter the fir

User Guide for the SoundPoint IP 670 Desktop Phone2 - 203. Search for the contact in one of the following ways:— In the search line, enter the first f

Customizing Your Phone2 - 21— Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Byron Smith as the first na

User Guide for the SoundPoint IP 670 Desktop Phone2 - 22To set a distinctive ring type for a contact:1. Press . 2. Select Contact Directory.3. Use a

Customizing Your Phone2 - 234. Press the Edit soft key, and then scroll to the Auto Reject field.5. Use and to select Enabled.6. Press the Save o

User Guide for the SoundPoint IP 670 Desktop Phone2 - 247. Use and to select Enabled.8. Press the Save or Cancel soft keys to accept or cancel chang

Customizing Your Phone2 - 25Supporting Multiple Line Keys Per LineEach line on the phone can be configured to have more than one Line Key associated

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiChanges to This Guide . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 670 Desktop Phone2 - 26NoteCall Forwarding is not available on shared lines.Do Not Disturb (DND) on shared lines disa

3 - 13Using the Basic Features of Your PhoneYour SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched tele

User Guide for the SoundPoint IP 670 Desktop Phone3 - 2To customize your phone, refer to Customizing Your Phone on page 2-1. To read about the phone’s

Using the Basic Features of Your Phone3 - 3To place a call using the handset:>>Do the following steps in any order:— Pick up the handset.— Dial

User Guide for the SoundPoint IP 670 Desktop Phone3 - 4To place a call using the headset:>>Do one of the following:— With the optional headset c

Using the Basic Features of Your Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearances, refer to Using Mu

User Guide for the SoundPoint IP 670 Desktop Phone3 - 6— Press the Answer soft key.To answer a call using the headset:>>Press . If Headset Memo

Using the Basic Features of Your Phone3 - 7To answer an incoming call on a line configured for multiple Line Keys:>>Do one of the following:— P

User Guide for the SoundPoint IP 670 Desktop Phone3 - 8Redialing NumbersTo redial the last call placed from your phone:>>Press .A call to your l

Using the Basic Features of Your Phone3 - 9Multiple Calls on HoldIf multiple calls are on hold on a single Line Key, use and to switch between th

User Guide for the SoundPoint IP 670 Desktop PhoneviManaging Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 670 Desktop Phone3 - 10• Splitting Conference Calls• Ending Conferencing CallsSetting Up Conference CallsTo set up a

Using the Basic Features of Your Phone3 - 114. When the second party answers, press or the Confrnc soft key again to join all parties in the confer

User Guide for the SoundPoint IP 670 Desktop Phone3 - 128. Repeat steps 5 to 7 until you have added all intended parties.Managing Conferencing CallsTo

Using the Basic Features of Your Phone3 - 132. Do one of the following:— To add a new party, press the Add soft key.Call another party as you would u

User Guide for the SoundPoint IP 670 Desktop Phone3 - 14— To place a party on hold, select the party, and then press the Hold soft key.The held party

Using the Basic Features of Your Phone3 - 15To add a party to a conference call using the Join soft key:1. From the Manage Conference page, press o

User Guide for the SoundPoint IP 670 Desktop Phone3 - 16Joining ConferencesTo join two conferences:Previously you set up two separate conference calls

Using the Basic Features of Your Phone3 - 17Transferring CallsA call can be transferred in one of three ways:• Consultative transfer—The party to who

User Guide for the SoundPoint IP 670 Desktop Phone3 - 183. As soon as you hear the ring-back sound or after the party answers (and you speak to the pa

Using the Basic Features of Your Phone3 - 19Forwarding CallsYou can configure your phone so that all incoming calls are forwarded to another party (r

ContentsviiIntegrating With Microsoft Live Communications Server 2005 . . . . 4–7Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 670 Desktop Phone3 - 20a If you selected Always, enter a number to forward all future incoming calls to.b If you sele

Using the Basic Features of Your Phone3 - 21To disable call forwarding:1. From the idle display, press the Forward soft key.2. .(Optional.) If multip

User Guide for the SoundPoint IP 670 Desktop Phone3 - 22To enable Do Not Disturb:>>Press . A flashing icon and text on the graphic display ind

Using the Basic Features of Your Phone3 - 23Assigning Speed Dial KeysYou can associate contacts with Line Keys for single touch dialing of frequently

User Guide for the SoundPoint IP 670 Desktop Phone3 - 245. Do one of the following:— Enter the next available speed dial index.— Delete the existing s

Using the Basic Features of Your Phone3 - 25Using Voice MailYou can access voice mail messages from your phone. Your voice mail is saved in a central

User Guide for the SoundPoint IP 670 Desktop Phone3 - 26

4 - 14Using the Advanced Features of Your PhoneThis chapter provides operating instructions for the advanced features of the SoundPoint IP 670 desktop

User Guide for the SoundPoint IP 670 Desktop Phone4 - 2For example, the following figure shows an active call with Greg Slowski on line 6721.The follo

Using the Advanced Features of Your Phone4 - 3Your phone can display two call appearances at one time. If more than two calls are taking place on the

User Guide for the SoundPoint IP 670 Desktop Phoneviii

User Guide for the SoundPoint IP 670 Desktop Phone4 - 4To send a text message:1. Do one of the following:— Press .Select Instant Messages.— Press .Sel

Using the Advanced Features of Your Phone4 - 5Using Buddy ListsA buddy list is a list of users/devices whose status or “presence” you can monitor. Us

User Guide for the SoundPoint IP 670 Desktop Phone4 - 6Managing BuddiesTo add or delete a contact from your buddy list:1. Press . 2. Select Contact Di

Using the Advanced Features of Your Phone4 - 78. Press to return to the idle display.Integrating With Microsoft Live Communications Server 2005Your

User Guide for the SoundPoint IP 670 Desktop Phone4 - 86. Use and to enable or disable the Access field.When Access is enabled, you allow the contac

Using the Advanced Features of Your Phone4 - 9• When there are no connected calls on your phone• When you place a new call (to transfer or to confere

User Guide for the SoundPoint IP 670 Desktop Phone4 - 10If you remove the USB flash drive during recording, recording stops and the message “USB devic

Using the Advanced Features of Your Phone4 - 112. Press the Record soft key.3. To start recording, press the Start soft key.“*R*” appears on the grap

User Guide for the SoundPoint IP 670 Desktop Phone4 - 12Pausing and Resuming RecordingYou can pause recording by pressing the Pause soft key. When you

Using the Advanced Features of Your Phone4 - 13Playing Back a Recorded CallIf the Call Recording and Playback feature is available, and a removable U

1 - 11Getting Started with Your PhoneThis chapter provides basic installation instructions and information for obtaining the best performance with the

User Guide for the SoundPoint IP 670 Desktop Phone4 - 14This section includes information on:• Browsing Recorded Calls• Playing Back Recorded Calls• A

Using the Advanced Features of Your Phone4 - 153. Select the file that you want to play back using and , and then press the Open soft key.The file

User Guide for the SoundPoint IP 670 Desktop Phone4 - 166. Press to return to the idle display.Answering a Call While Playing Back Recorded CallsYou

Using the Advanced Features of Your Phone4 - 17When the call ends, the idle display appears.If you decide to reject the incoming call, press the Resu

User Guide for the SoundPoint IP 670 Desktop Phone4 - 18

5 - 15Using the SoundPoint IP Color Expansion ModuleThis chapter provides basic installation and operating instructions and information for obtaining

User Guide for the SoundPoint IP 670 Desktop Phone5 - 2If you require additional information or assistance with the SoundPoint IP ColorExpansion Modul

Using the SoundPoint IP Color Expansion Module5 - 3Connecting the SoundPoint IP Color Expansion ModuleThis section describes how to attach the SoundP

User Guide for the SoundPoint IP 670 Desktop Phone5 - 4Features of the SoundPoint IP Color Expansion ModuleThe features of the SoundPoint IP Color Exp

Using the SoundPoint IP Color Expansion Module5 - 5Adjusting the Display ContrastTo adjust the display contrast on a SoundPoint IP ColorExpansion Mod