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SIP 3.2 | July 2009 | 1725-12495-001 Rev. B User Guide for the Polycom® SoundPoint IP® 450 Phone

User Guide for the SoundPoint IP 450 Desktop Phone1 - 2Registering Your PhoneGenerally, your phone will be deployed with multiple other phones. In thi

Getting Started with Your Phone1 - 3The features of your SoundPoint IP 450 phone are:Item Description1 Message Waiting IndicatorAlert for voice and t

User Guide for the SoundPoint IP 450 Desktop Phone1 - 48 Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, fla

Getting Started with Your Phone1 - 5Icons associated with the line keys appear on the screen and represent:Icon DescriptionRegistered line (solid)Reg

User Guide for the SoundPoint IP 450 Desktop Phone1 - 6Before You Use Your PhoneNavigating Menus and Entering DataTo help you navigate menus and enter

Getting Started with Your Phone1 - 7• To enter text using the dial pad, press the number keys one or more times. For example, for ‘A’ press 2 and for

User Guide for the SoundPoint IP 450 Desktop Phone1 - 8

2 - 12Customizing Your PhoneYou can customize your SoundPoint IP 450 desktop phone by adjusting the setting for time and date, display contrast, and r

User Guide for the SoundPoint IP 450 Desktop Phone2 - 2• Backlight intensity• Headset Memory Mode• Headset hookswitch selection• Ring type• Language s

Customizing Your Phone2 - 35. Press the Select soft key to confirm your choice.The following figure shows the Clock Time menu.6. Press to return to

© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

User Guide for the SoundPoint IP 450 Desktop Phone2 - 4Changing the Backlight IntensityBacklight intensity on the SoundPoint IP 450 phone has three co

Customizing Your Phone2 - 52. Select Settings > Basic > Backlight Intensity.3. Select Backlight On Intensity.4. Scroll to select high, medium,

User Guide for the SoundPoint IP 450 Desktop Phone2 - 610. Press to return to the idle screen.Enabling the Headset Memory ModeThis feature is especi

Customizing Your Phone2 - 7To select a headset that supports electronic hookswitch:1. Press .2. Select Settings > Basic > Preferences > Head

User Guide for the SoundPoint IP 450 Desktop Phone2 - 8Changing the LanguageMany languages are supported by the SoundPoint IP 450 phone.To change the

Customizing Your Phone2 - 9Changing the BackgroundYou can change the picture or design that appears on the screen. A default background displays when

User Guide for the SoundPoint IP 450 Desktop Phone2 - 10One of the background selections is shown below.Changing the Soft Key Label ColorYou can chang

Customizing Your Phone2 - 113. Press the Save soft key.Press the Reset soft key to reset the color to the default color.Press the Undo soft key to un

User Guide for the SoundPoint IP 450 Desktop Phone2 - 12Manage the call list by doing the following:• To edit the phone number, press the Edit soft ke

Customizing Your Phone2 - 13Adding ContactsYou can add contacts to your contact directory:• Manually • From a call list • From your corporate directo

iiiAbout This GuideThank you for choosing the SoundPoint IP 450 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony f

User Guide for the SoundPoint IP 450 Desktop Phone2 - 147. (Optional.) Change the Speed Dial Index.It is automatically assigned to the next available

Customizing Your Phone2 - 152. Scroll to highlight the contact.You can also use the * key to Page Up and the # key to Page Down.3. Press the More sof

User Guide for the SoundPoint IP 450 Desktop Phone2 - 166. Press to return to the idle screen.Editing ContactsTo edit a contact in the local contact

Customizing Your Phone2 - 174. Press the More soft key twice, and then press the Delete soft key.The contact is deleted from the directory.5. Press

User Guide for the SoundPoint IP 450 Desktop Phone2 - 18Searching for ContactsSearching the Contact DirectoryTo search for a contact in the local cont

Customizing Your Phone2 - 193. Search for the contact in one of the following ways:— In the search line, enter the first few characters of the contac

User Guide for the SoundPoint IP 450 Desktop Phone2 - 20Managing Incoming CallsYou can distinguish incoming calls by setting distinctive rings for con

Customizing Your Phone2 - 21Rejecting CallsYou can customize your phone so that incoming calls from a particular party are immediately sent to your v

User Guide for the SoundPoint IP 450 Desktop Phone2 - 224. Press the Edit soft key, and then scroll down to the Divert Contact field.5. Enter the numb

Customizing Your Phone2 - 23• Two lines, 3165 and 3166Supporting Multiple Line Keys Per LineEach line on the phone can be configured to have more tha

User Guide for the SoundPoint IP 450 Desktop Phoneiv

User Guide for the SoundPoint IP 450 Desktop Phone2 - 24If two phones share a line, an incoming call to that number will cause both phones to ring. Th

3 - 13Using the Basic Features of Your PhoneYour SoundPoint IP 450 desktop phone is designed to be used like a regular phone on a public switched tele

User Guide for the SoundPoint IP 450 Desktop Phone3 - 2If you require additional information or assistance with your new phone, contact your system ad

Using the Basic Features of Your Phone3 - 3To place a call using Hands-Free Speakerphone mode:>>Do one of the following:— With the handset on-h

User Guide for the SoundPoint IP 450 Desktop Phone3 - 4Answering CallsWhen you are not in another call, you can answer a call in three ways:• Using th

Using the Basic Features of Your Phone3 - 5To answer a call using the handset:>>Pick up the handset.To answer a call using Hands-Free Speakerph

User Guide for the SoundPoint IP 450 Desktop Phone3 - 6To answer an incoming call on a line configured for a single Line Key:>>Do one of the fol

Using the Basic Features of Your Phone3 - 7Ending CallsTo end a call:>>Do one of the following:— If you are using the handset, press the EndCal

User Guide for the SoundPoint IP 450 Desktop Phone3 - 8Press again or the Resume soft key to retrieve the call. The registered line icon appears as

Using the Basic Features of Your Phone3 - 9• Managing Conference Calls• Adding Parties to Conference Calls• Joining Conferences• Splitting Conference

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiChanges to This Guide . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 450 Desktop Phone3 - 105. Press Confrnc soft key to add another party to the conference.The first and second party ar

Using the Basic Features of Your Phone3 - 11To manage a conference call:1. Press the Manage soft key.The Manage Conference page appears.2. Do one of

User Guide for the SoundPoint IP 450 Desktop Phone3 - 12— To mute a party, select the party, then press the Far Mute soft key.The muted party can hear

Using the Basic Features of Your Phone3 - 13Adding Parties to Conference CallsYou are currently hosting a conference call between a number of parties

User Guide for the SoundPoint IP 450 Desktop Phone3 - 14Joining ConferencesTo join two conferences:Previously you set up two separate calls. Only one

Using the Basic Features of Your Phone3 - 15— Set up a conference call and then end your participation. For more information, refer to Hosting Confer

User Guide for the SoundPoint IP 450 Desktop Phone3 - 162. Press the Blind soft key.3. Do one of the following steps:— Enter the number to which you w

Using the Basic Features of Your Phone3 - 172. If multiple lines are configured on your phone, select the line to forward from the list using the arr

User Guide for the SoundPoint IP 450 Desktop Phone3 - 18A moving arrow appears on the line label to confirm call forwarding is enabled.To disable call

Using the Basic Features of Your Phone3 - 19To enable Do Not Disturb:>>Press , then select Features > Do Not Disturb. A flashing icon and te

User Guide for the SoundPoint IP 450 Desktop PhoneviDistinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 450 Desktop Phone3 - 20In the figure below, the phone has one line key, and two available speed dial keys (assigned t

Using the Basic Features of Your Phone3 - 217. Press to return to the idle screen.To assign a new speed dial key:1. Press and hold an unassigned .

User Guide for the SoundPoint IP 450 Desktop Phone3 - 22Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Ind

4 - 14Using the Advanced Features of Your PhoneThis chapter provides operating instructions for the advanced features of the SoundPoint IP 450 desktop

User Guide for the SoundPoint IP 450 Desktop Phone4 - 2The following figure shows an incoming call from Adam Kirk on the same line.To answer an incomi

Using the Advanced Features of Your Phone4 - 3To read text messages:1. Do one of the following steps:— Press .Select Instant Messages.— Press .Select

User Guide for the SoundPoint IP 450 Desktop Phone4 - 42. If multiple lines are configured on your phone, scroll to select the line to retrieve messag

Using the Advanced Features of Your Phone4 - 5Changing Presence SettingsTo view and change your presence settings:1. Do one of the following:— Press

User Guide for the SoundPoint IP 450 Desktop Phone4 - 66. Scroll to select Enabled.When Watch Buddy is enabled, the contact is added to your buddy lis

Using the Advanced Features of Your Phone4 - 7To add a contact to your buddy list:1. Press .2. Select Features > Presence > Buddy Status.3. Pre

ContentsviiAccess to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4Calling . . . . . . . . . . . .

User Guide for the SoundPoint IP 450 Desktop Phone4 - 8To restart the phone:1. Press .2. Select Settings > Basic > Restart Phone.“Are you sure?”

5 - 15Troubleshooting Your PhoneThis chapter contains general troubleshooting information to help you solve any problems you might encounter when you

User Guide for the SoundPoint IP 450 Desktop Phone5 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 450

Troubleshooting Your Phone5 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPoint IP 450 phone does

User Guide for the SoundPoint IP 450 Desktop Phone5 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you pre

Troubleshooting Your Phone5 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to the SoundPoint IP 450

User Guide for the SoundPoint IP 450 Desktop Phone5 - 6You turned off the ringer. Do one of the following:• During an incoming call, lift the handset,

Troubleshooting Your Phone5 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has bad contrast.Pow

User Guide for the SoundPoint IP 450 Desktop Phone5 - 8AudioProductivity SuiteSymptom Problem Corrective ActionThere is no audio on the headset.The co

Troubleshooting Your Phone5 - 9Testing Phone HardwareYour system administrator may ask you to access a diagnostics menu on your phone to test your ph

User Guide for the SoundPoint IP 450 Desktop Phoneviii

User Guide for the SoundPoint IP 450 Desktop Phone5 - 10

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide for the SoundPoint IP 450 Desktop PhoneRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom war

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide for the SoundPoint IP 450 Desktop PhoneRegulatory Notices - 4Safety and Compliance (continued)CE and VCCI MarkThis SoundPoint IP 450 SIP is

Regulatory NoticesRegulatory Notices - 5Polycom SoundPoint IP450 VoIP Telephone PTC 220/08/077Special Conditions for the User ManualPTC General Warni

User Guide for the SoundPoint IP 450 Desktop PhoneRegulatory Notices - 6

Index – 1IndexSymbols# key, page down shortcut 1–6* key, page up shortcut 1–6Aadvanced features 4–1answering calls 3–4assigning speed dial keys 3–19Bb

User Guide for the SoundPoint IP 450 Desktop PhoneIndex – 2Hhandsetanswering a call 3–5placing a call 3–2hands-free modeanswering a call 3–5disabling

End-User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o

1 - 11Getting Started with Your PhoneThis chapter provides basic installation instructions and information for obtaining the best performance with the

2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, au

refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside