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SIP 3.2.1 Rev. B | June 2010 | 1725-11241-001 Rev. F1 User Guide for the Polycom® SoundPoint IP® 32x/33x Phone

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 2Parts ListThe following components are included in your SoundPoint IP 32x/33x package:• Pol

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 3• Phone Base• Network / Power Cable• Quick Start Guide and registration cardEnsure that you

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 4Connecting Network and Power SourceUse Power over Ethernet (PoE) for network and power sour

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 5Connecting the Handset and Optional HeadsetTo connect the handset and optional headset:1. C

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 6Attaching the BaseAttach the phone base to the phone in one of the following ways:• As a de

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 7To attach the base as a desk mount:1. Place all cords in the recessed area above the modula

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 8To attach the base as a wall mount:1. Place all cords in the recessed area below the modula

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 9If your phone is not part of a large phone deployment, your phone may not be registered aft

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 10— Speed-Dial — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb —

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 1112. Dial Pad—Provides the 10 digits, alphabetic characters, and special characters availab

© 2010 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 12Before You Use Your SoundPoint IP 32x/33x PhoneTo navigate through menus and to enter data

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 13The type of text entry available is displayed in the title line.Switch between alphabetic

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 14

2 - 12Customizing Your SoundPoint IP 32x/33x PhoneYou can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and dat

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 2Configuring Basic SettingsTo configue basic settings, press , and then select Settings >

Customizing Your SoundPoint IP 32x/33x Phone2 - 35. Press to confirm your choice.For example, the following figure shows Clock Time.6. Press or

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 4When you modify the Maximum Intensity, you are modifying the entire backlight intensity sca

Customizing Your SoundPoint IP 32x/33x Phone2 - 53. Select Backlight On Intensity.4. Use or to select high, medium, low, or off, and then press t

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 6Headset Memory ModeThis feature is especially useful for permanent or full-time headset use

Customizing Your SoundPoint IP 32x/33x Phone2 - 73. Use the or to select your headset and press the Select soft key.4. Press or the Exit soft ke

iiiAbout This GuideThank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony featur

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 8Language SupportMany languages are supported by the SoundPoint IP 32x/33x SIP phone.To chan

Customizing Your SoundPoint IP 32x/33x Phone2 - 93. Using and , select the directory search parameter.Last name is the default directory search pa

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 10Managing Call ListsA list of up to four current calls is maintained. You can scroll throug

Customizing Your SoundPoint IP 32x/33x Phone2 - 11• To delete the call from list:— Press the Delete soft key.Press repeatedly to return to the idle

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 123. Press .The Directory screen displays. <New Entry> displays at the top of the list

Customizing Your SoundPoint IP 32x/33x Phone2 - 1311. Repeat steps 4 to 8 to change the Speed Dial Index if desired.It is automatically assigned to t

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 143. Press to select the entry.4. (Optional) Press the Info soft key.The name is displayed

Customizing Your SoundPoint IP 32x/33x Phone2 - 155. Press the Save soft key to save the contact in the local contact directory.“Entry saved” appears

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 167. Make the desired changes.The Ok soft key is not displayed until a change has been made.

Customizing Your SoundPoint IP 32x/33x Phone2 - 17Placing a Call to a ContactPlacing Calls From the Contact DirectoryTo place a call to a contact in

User Guide for the SoundPoint IP 32x/33x Desktop Phoneiv

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 183. Search for a contact using the dial pad.You can change the directory search parameter u

Customizing Your SoundPoint IP 32x/33x Phone2 - 19— Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Smith

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 206. Press to edit the Ring Type.7. Enter the number corresponding to one of the ring type

Customizing Your SoundPoint IP 32x/33x Phone2 - 21Diverting CallsYou can customize your phone so that incoming calls from a particular party are tran

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 22System CustomizationsThe following section details customizations of your SoundPoint IP 32

Customizing Your SoundPoint IP 32x/33x Phone2 - 23Supporting Shared LinesYour SoundPoint IP 32x/33x phone supports shared lines. A shared line is ind

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 24

3 - 13Using the Basic Features of Your SoundPoint IP 32x/33x PhoneYour SoundPoint IP 32x/33x phone is designed to be used like a regular phone on a pu

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 2To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1.

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up t

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiChanges to this Guide . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 4b With the optional headset connected, dial the desired number using the dial pad.Press .c

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearan

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 6To answer a call using the headset:¾ Press to answer the call through an optionally conne

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 72. Press to access the new call. Soft key labels are updated on the display showin

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 8RedialingTo redial any call placed from your phone:¾ Refer to Placing a Call on page 3-2.Pl

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 9If calls are on hold on more than one Line Key, all calls are combined into a single

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 10To set up a conference call using the Join soft key:¾ When you are in an active call:a If

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 11To transfer a call: 1. During a call, press Trans soft key.The active call is place

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 12d Press the Callers soft key to access the Received Call list, use and to access the c

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 133. Using and , select the forwarding type you want to change and then press . T

User Guide for the SoundPoint IP 32x/33x Desktop PhoneviPlacing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 14Enabling Do Not DisturbPress and then select Features > Do not disturb to prevent the

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 15For other frequently used numbers, you can associate them with a speed dial index.

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 16To assign a new speed dial key:1. Press and hold if unassigned.A new empty entry in the

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 17A stutter dial tone in place of normal dial tone is used to indicate that one or mo

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 18

4 - 14Using the Advanced Features of Your SoundPoint IP 32x/33x PhoneThis chapter provides operating instructions for the advanced features of the Sou

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 2When ACD is enabled on your phone, the line icon appears. This is the default setting. No

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 38. Enter your password and press the Login soft key.9. Press repeatedly to retu

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 4For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and L

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 5Using Buddy ListsYour SoundPoint IP 32x/33x phone combines interactive message se

ContentsviiAccess to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4Calling . . . . . . . . . . . .

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 6To add or delete a contact from your buddy list:1. Press the Dir soft key. 2. Use or to

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 7Integrating With Microsoft Live Communications Server 2005Your phone can be confi

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 84. Press to select the entry.5. Press Edit soft key.6. Press to scroll through the list

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 9To restart the phone:1. Press .2. Select Settings > Basic> Restart Phone.“A

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 10

5 - 15Troubleshooting Your SoundPoint IP 32x/33x PhoneThis chapter contains general troubleshooting information to help you solve any problems you mig

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP

Troubleshooting Your SoundPoint IP 32x/33x Phone5 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPo

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you

Troubleshooting Your SoundPoint IP 32x/33x Phone5 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to

User Guide for the SoundPoint IP 32x/33x Desktop Phoneviii

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 6The phone does not ring. Ring setting or volume is low. Do one of the following steps:• Adj

Troubleshooting Your SoundPoint IP 32x/33x Phone5 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The displa

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 8AudioProductivity SuiteTesting Phone HardwareYour system administrator may ask you to acces

Troubleshooting Your SoundPoint IP 32x/33x Phone5 - 9To test your phone hardware:>>Press , and then select Status > Diagnostics > Test H

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 10

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide for the SoundPoint IP 32x/33x Desktop PhoneRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide for the SoundPoint IP 32x/33x Desktop PhoneRegulatory Notices - 4Safety and Compliance (continued)Russian ComplianceNew Zealand TelepermitP

Index – 1IndexSymbols# key, page down shortcut 1–12* key, page up shortcut 1–12Numerics123 icon 2–12AABC icon 2–12answering calls 3–4, 3–5assembling y

1 - 11Getting Started with Your SoundPoint IP 32x/33x PhoneThis chapter provides basic installation instructions and information for obtaining the bes

User Guide for the SoundPoint IP 32x/33x Desktop PhoneIndex – 2Llanguage support 2–8Mmanaging buddies 4–5Microsoft Office Live Communications Server 2

IndexIndex – 3Ttext entry 1–12time and date 2–2transferring calls 3–10troubleshootingaudio problems 5–8calling problems 5–5controls problems 5–3diagn

User Guide for the SoundPoint IP 32x/33x Desktop PhoneIndex – 4

End-User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o

2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, au

refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside